Piko's Privacy Policy — Your data is safe with us

Piko is a trusted online gaming platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy explains how Piko collects, stores, and protects your personal information.

By accessing or using our platform, you consent to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact the support team.

Piko believes that transparency and honesty are the foundation of a lasting, trusted relationship. That is why this Privacy Policy is written in plain language so every user can easily understand how we handle their data.

Piko only collects information that is necessary to run our services smoothly. We never gather unnecessary data and always treat the security of your information as our top priority.

• Information you voluntarily provide at the time of registration is collected.
• Certain technical data is collected automatically while you use the platform.
• We do not collect sensitive personal data such as religion or political views.

Piko uses your information only for specific, legitimate purposes. We never sell your data to advertisers or third parties. Any information you provide is used solely for the purposes listed below.

• For account creation, management, and verification.
• To process deposit and withdrawal transactions securely.
• To provide customer support and resolve issues.
• To detect and prevent fraud and unlawful activity.
• To inform you about relevant offers and bonuses (with your consent).
• To improve platform services and the overall user experience.
• To fulfill legal obligations and meet regulatory requirements.

Piko does not sell, rent, or trade your personal information to any third party. However, there are specific circumstances where sharing information may be necessary, as detailed below.

We only share the necessary information with service providers who operate on behalf of Piko and are contractually bound to uphold our privacy standards.

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to verify transactions.
• Legal Obligations: Information may be disclosed in response to a lawful order from a court or government authority.
• Security Investigation: Relevant data may be shared with authorities if required for money laundering or fraud investigations.
• Business Transfer: You will be notified in advance in the event of a change in company ownership.

Piko uses industry-leading technology to keep your data secure. Our security operates across multiple layers to prevent unauthorized access and data breaches. We conduct regular security audits and address any vulnerabilities promptly.

• All passwords are stored with bcrypt hashing — no one can view them.
• Accounts are automatically locked upon detection of a suspicious login attempt.
• Servers are monitored around the clock, 24 hours a day.
• Two-step verification (2FA) is available to keep your account secure.
• Regular security audits and penetration tests are conducted.
• In the event of a data breach, you will be notified within 72 hours.

Piko uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and session information.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: Used to remember your language and preferences.
• Analytics Cookies: Collects site performance and usage statistics.
• Cookies can be managed or deleted through your browser settings.
• Disabling cookies may cause some features to not function properly.

Piko believes you should have full control over your own data. Your rights are clearly outlined below. To exercise any of these rights, please contact our support team.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Portability: You may request a copy of your data in a common, readable format.
• Right to Object: You can object to specific uses of your data, such as marketing communications.
• Right to Withdraw Consent: You can withdraw your consent at any time.

Piko is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and any suspicious accounts are investigated immediately.

If you believe a minor is using our platform, please notify our support team immediately. We will take prompt action.

Piko may update this Privacy Policy as needed. Registered users will be notified by email or SMS at least 7 days before any changes take effect. A notice will also be displayed on the platform for significant updates.

• The date of each update will be noted at the top of this page.
• Continued use of the platform after any changes indicates acceptance of the updated policy.
• Previous versions of the policy are available from the support team upon request.