Piko believes gaming should be a source of entertainment — not stress or anxiety. We want you to always play safely and responsibly. On this page, you will find all the information, tools, and support you need for responsible gaming.
Responsible Gaming means keeping gaming a healthy, controlled, and enjoyable form of entertainment. When you play on Piko, we want every moment to be fun and stress-free. Gaming should never have a negative impact on your daily life, family relationships, or financial stability.
Online gaming is growing rapidly in Bangladesh, but with that popularity comes real risk. Many people believe they can win back what they've lost on the next bet — this misconception is at the root of many problems. Piko always wants you to make informed decisions based on accurate information.
The core principles of Responsible Gaming are simple — set your budget, manage your time, and play with a clear head. Celebrate wins, accept losses, and never go beyond your plan. That is the Piko philosophy.
Problematic gaming or gaming addiction develops gradually. Many people don't realize when casual entertainment has become a problem. If you notice any of the signs below, it may be time to take action.
These are early warning signs of problematic gaming. Take a honest look at yourself and seek support if needed.
The most effective approach to Responsible Gaming is setting your own limits in advance. Piko gives you a range of limit-setting options to help you stay in control.
Piko provides a range of practical tools to help you maintain responsible gaming habits. These tools are designed entirely for your own benefit.
Temporarily close your account for 1 day to 6 weeks. You will not be able to log in during this period.
Activate long-term self-exclusion. This permanently closes your account.
Automatically tracks the duration of each gaming session and sends an alert after a set amount of time.
View your full gaming history, deposits, and withdrawals at any time.
Answer the following questions honestly. This is not a test — it is a self-assessment for your own benefit. If you answer "Yes" to more than three questions, consider seeking support.
1. In the past month, have you spent more money on gaming than you planned?
2. After a loss, have you ever played again just to try to win that money back?
3. Are your family or friends concerned about your gaming habits?
4. Do you feel restless or irritable when you try to stop gaming?
5. Has gaming affected your sleep, eating, or work?
Piko strictly prohibits gaming by anyone under the age of 18. Age is verified at registration, and any account suspected of belonging to a minor is investigated. Family members play a vital role in keeping underage individuals safe.
The small decisions you make every day are what keep your gaming experience healthy and enjoyable. Piko's experts are sharing some practical tips to help you build a better daily gaming routine.
Decide how much you are willing to spend before you start playing. Build the habit of stopping once you reach that budget.
Set a daily time limit for how long you'll play. Set an alarm, and when it goes off, actually stop.
Never play when you're angry, frustrated, or under the influence of alcohol. Your risk of making poor decisions is much higher in those states.
Get up and walk around every 30–45 minutes and drink some water. Long sessions increase mental fatigue.
Winning is great, but treating it as a regular source of income is dangerous. Approach every session as entertainment.
Let the people close to you know that you game and how much you spend. Transparency keeps you accountable.
If you're struggling, don't go through it alone — reach out for support. Piko's responsible gaming team is always here for you, and there are several other avenues for help as well.
We are committed to ensuring your safe gaming experience
Set your own deposit, time, and loss limits. Limit reductions take effect immediately; increases require a 72-hour waiting period.
Put your account on a break for anywhere from 1 day to 6 weeks at any time. No notifications will be sent during the break.
For long-term issues, activate permanent self-exclusion. Once active, the account cannot be reopened under any circumstances.
Review your complete gaming history, deposits, and withdrawals at any time to keep track of your activity.
Automated messages are sent at set intervals to remind you how long you've been playing and how much you've spent.
Responsible Gaming specialists are always on hand. Contact us via live chat or email for any concerns.
Simple answers to the most frequently asked questions
Register at Piko and use our responsible gaming tools to enjoy a safe, enjoyable gaming experience. We are always here for you.
Available for players aged 18+. If you have an issue, please contact support.